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Down below is a link on page 3 to do a manual reset, Also be aware that there are two versions of the Jbuds Air that's why I sent you 2 links since I'm not sure what version you have. Also if that doesn't seem to work, please advise me so I can send you instructions on how to get a new device replacement.Link 1: https://cdn.shopify.com/s/files/1/0240/9337/files/JBuds_Air_Manual.pdf?v=1584731628Link 2: https://cdn.shopify.com/s/files/1/0240/9337/files/JBuds_Air_Manual_v2.pdf?v=1616106012
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