Losei Bluetooth Headphones, 4-Mics Call Noise Canceling Wireless Earbuds, 30 Hours IPX7 Waterproof Earphones, TWS in Ear Headset with Power Display & Wireless Charging Case for Sports/Music

$33.99

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SKU: B098F72RZF Category:

Description

Brand Losei
Color Black
Connectivity Technology Wireless
Form Factor In Ear
Noise Control Active Noise Cancellation

 

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Questions and answers of the customers

  1. Q The earbuds randomly pause by itself.. happens quite often. What can i do to stop this?
    A I have often done that when adjusting them in my ear, because of the touch to pause/play feature.
  2. Q Does the case display each earbud's power while they aren't in the case/in use?
    A no
  3. Q When i connected my apple ipad, the sound is very loud. but connected to my samsung s21 , the sound is very low. how do i fix it?
    A Dear customer,Thanks for your question.Both the phone and earbuds have their own volume levels. Absolute volume refers to the volume synchronization between earbuds and phone when they are connected to play audio. When the volume on the phone is set to maximum, the volume on the earbuds side is also maximum. Absolute volume is called media volume synchronization.Android devices usually don‘t support absolute volume, while Apple devices do. So you will find your volume is too low on your Android phone.To solve this problem, please adjust the volume of earbuds and phone separately. Android 11 version, please enable "Absolute Volume"/"Media Volume Sync" in phone settings; Android 10 version and previous versions, please enable "Developer Options/Enable Absolute Volume Function" in phone settings to make sure the volume of phone system and earbuds are in sync.Warm tips:Enable the "absolute volume" function needs to be operated according to different Android versions.Don't do this while wearing the headphones, as this may cause a sudden large increase in volume to startle you.Hope it helps.If any other questions, please get a hold of us via 2 easy ways below:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  4. Q Do these headphones have a ‘transparency’ feature that can be controlled via iPhone?
    A Dear customer,Thanks for your question.These wireless headphones feature ENC technology that reduces background noise to help isolate speech and suppress the most destructive sounds, but it doesn't have a transparent mode. Only headphones equipped with ANC technology have this mode.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  5. Q can you recommend a wireless charging pad?
    A Dear customer,Thanks for your question.As for the wireless charging pad, we recommend you to use wireless charging pad with QI certificate.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  6. Q if I pair with the tv would the sound lag?
    A No
  7. Q Do these read incoming text messages and incoming calls phone numbers?
    A Dear customer,Thanks for your question.The headphones has no functions to read incoming messages and phone calls.We have forwarded the problem to our engineer and designer, we are working hard to improve out better quality of product and service.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  8. Q What are the Case dimensions?
    A Dear customer,Thanks for your question.Charging base size пјљ2.5*2.35*1.39 inchesEarphone size пјљ0.87*1.34*1.06 inchesPackage Dimensions : 5.16 x 4.96 x 1.46 inchesHope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  9. Q Will these earbuds connect to a ps4?
    A I am not sure what is PS4. This is Bluetooth earbuds, it works with any device with Bluetooth selection,
  10. Q Se puede usar para galaxy a52
    A Si el celular tiene bluetooth le funcionará
  11. Q What is the return policy on these?
    A No issues.
  12. Q Are there any other spare ear caps for these?
    A Dear customer,Thanks for your question.We provide 6 pairs of ear caps in different size for your options.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  13. Q Will they pair to a samsung smart tv with bluetooth?
    A Dear customer,Thanks for your question.Sure, these earphones work for Samsung Smart TV.Losei D65 wireless headphones can work with most iOS, Android, and Windows system etc.If your device is Bluetooth enabled, no worries, they should work properly.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  14. Q What cable is used for charging? is it type-c or micro usb?
    A Dear customer,Thanks for your question.It is Type-C charging port, and there is an original Type-c cable included in the packaging box.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  15. Q Can they be used individually (just 1 in use while the other is in the case) or are both required to function?
    A Dear customer,Thanks for your question.The headphones can be used in single and dual mode. Note the following two cases when u are using dual mode but want to switch to single modeпјљIf you only put the Left earbuds back into the charging case, the Right earbuds will stay connected.If you only put the Right earbuds into the charging case, the Left earbuds will disconnect and start pairing.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  16. Q May I know how long is warranty? Warranty come from the seller?
    A Dear customer,Thanks for your question.Losei wireless headphones supports a one-year warranty for quality problem.Hope it helps.If you have any quality problems, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  17. Q How do I properly reset my earbuds? Having problems with pairing both earphones with my iPhone 7.
    A Dear customer,Thanks for your question.Please try the following steps to reset the headphones to your iPhone 7пјљ1- Delete all "Losei D65" Bluetooth menus and deactivate the Bluetooth settings.2- Put both earbuds in the charging case, which must be kept charged.3- Long press the touch sensitive area of both headphones for 8 seconds.4- Remove both headsets from the charging case again and turn on Bluetooth and search for "Losei D65-R" to connect.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  18. Q Are these compatible with samsung galaxy s10?
    A Dear customer,Thanks for your question.Sure, these earphones work for Samsung galaxy s10.Losei D65 wireless headphones adopt Bluetooth 5.0 chip-set, which is compatible with iOS, most Android, and Windows system etc.If your device is Bluetooth enabled, no worries, they should work properly.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  19. Q The earphones work find with my iphone 11, but i can't find it on my ipad. how do i fix it?
    A Dear customer,Thanks for your question.These headphones have memory function, it will auto connect to the last paired device.Thus if you used them with your phone first, you have to forget all "Losei D65" from the Bluetooth menu of your phone, then it will be available for connection with new device.So just forget all "Losei D65" from your iPhone 11 or just deactivate the Bluetooth setting on your iPhone 11, then turn on your iPad, you should find it easily.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  20. Q How do I turn off my earbuds while not in use?
    A Dear customer,Thanks for your question.Please try the following 3 ways to turn off the earbuds. 1- Put the earphones back into the charging case, they will power off automatically.2- Touch either one earbuds for 4 seconds to power off both earbuds.3- The headphones is not connected within five minutes, it will automatically turn off.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  21. Q What is the Bluetooth range?
    A Dear customer,Thanks for your question.Bluetooth range of the headphones is 33 feet / 10 mпј€without obstacleпј‰ .Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  22. Q Are these earbuds able to connect to two diferent devices at the same time?
    A Dear customer,Thanks for your question.The earbuds don't support connect two different devices at the same time.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  23. Q Are they noticeable? Do they stick out far?
    A They aren't very noticeable, but can still be seen. My young tenant was trying to get my attention and yelled a couple of times, then when I saw him said, "new headphones?" It seems he both initially didn't notice them and later did.
  24. Q Can you adjust volume through these earphones?
    A Dear customer,Thanks for your question.Sure, you can not only use wireless earbuds to adjust volume, but also skip track/play/pause music, and answer/end/reject phone call.Please refer to tips below:Volume +: Long press "R earbud"Volume -: Long press "L earbud"Next Track: Twice tap "R earbud"Previous Track: Twice tap "L earbud" Play/Pause: Once tap " L/R earbud " Answer/End: Once tap " L/R earbud " Reject phone call: Twice tap "L /R earbud" Hope it helps.If any other questions, please get a hold of us via 2 easy ways below:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  25. Q Are these earbuds waterproof?
    A Dear customer,Thanks for your question.Yes, D65 wireless earbuds is waterproof, which can effectively protect the headphones from sweat and raindrops splash in daily life, suitable for sports, running, etc.But we don't suggest to wear the earbuds when taking shower as it doesn't resist the hot water and liquid shampoo.Hope it helps.If any other questions, please get a hold of us via 2 easy ways below:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  26. Q How long will the wireless earbuds work after a full charge?
    A Dear customer,Thanks for your question.Headphones will last 6 hours per full charge, and the 500mAh charging case can feed the twins earbuds 3 times, thus you could enjoy up to 30 hours of use with power supply of charging case.Hope it helps.If any other questions, please get a hold of us via 2 easy ways below:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  27. Q I have small ears, do you think it fit tight in my ears?
    A Dear customer,Thanks for your question.These wireless headphones feature an ergonomic, in-ear design. We provide 6 pairs of ear caps in different sizes to suit most people's needs.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  28. Q Will these work for  Samsung galaxy A51?
    A Dear customer,Thanks for your question.Sure, these earphones work for Samsung galaxy A51.Losei D65 wireless headphones adopt Bluetooth 5.0 chip-set, which is compatible with iOS, most Android, and Windows system etc.If your device is Bluetooth enabled, no worries, they should work properly.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  29. Q How to pair and connect these 2 earbuds with my phone together at the same time?
    A Dear customer,Thanks for your question.Please try the following steps to pair the earbuds with your iPhone:1- Take out earphones from the charging caseпјЊthey will auto turn on and pair with each other.2- Search the Bluetooth menu "Losei D65-R" to connect.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  30. Q Is there volume control on the earbuds themselves?
    A Dear customer,Thanks for your question.Sure, you can use wireless earbuds to control the volume through headphones.When playing music or video,long press "R earbud" to increase the volume, long press "L earbud" to decrease the volume.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  31. Q Do both earbuds have built-in microphone?
    A Dear customer,Thanks for your question.Yes, there are built-in 2 microphones in each earbud. 4 mics with environmental noise canceling(ENC) technology work together to monitor the sounds around you. So you could take phone calls or meeting coonfidently even in noise environment.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  32. Q Are you able to only use one earbud and keep the other one charged in the dock?
    A Dear customer,Thanks for your question.Of course, these headphones not only can work together, but also can work individually.Thus, you could only use one bud and keep the other one charged in the charging box. This is very useful for a driver.Hope it helps.If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  33. Q Do they work with IPhone 12 Pro max
    A It should work with any Bluetooth device
  34. Q Is it compatible with iPhone 11
    A Yes. I have an 11 and it works.
  35. Q Can you charge the box with wireless charging pad?
    A Dear customer,Thanks for your question.You can charge this Losei wireless headphones with the supplied Type-C cable, you can also charge the charging case on wireless charging pad (not included).For more details, please refer to the video above.Hope this will help!If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  36. Q How does the noise cancelling work? Does it work all the time or just during calls?
    A Dear customer,Thanks for your question.These Losei D65 wireless earphones feature with ENC (Environmental Noise Cancellation) function, NOT ANC (activate noise cancellation).The ENC will ONLY work on phone call to anti some environmental noise arround the caller who put on the earphones.PLEASE KINDLY UNDERSTAND THESE ARE NOT ANC EARPHONES! The cost of ANC Bluetooth headphones usually is over USD100.Hope this will help!If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  37. Q How to check the remaining battery?
    A Dear customer,Thanks for your question.As you can see in the attached video, there is LED battery display on the charging case. The percentage (0-100) shows the remaining battery of charging case. And the 2 bars show the charging status of earbuds.Hope this will help!If any other questions, please contact us for help:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  38. Q Can you turn off the blue light?
    A Dear customer,Thanks for your valued time on us.Please check the explanation of earphones LED Light below: When being charged, the earbuds LED will illuminate White;When fully charged , the earbuds LED White light will go off.When headphones turn on and enter pairing mode, the earbuds LED will flash Blue light;But no worries, the Blue light will go out when earphones is connected to device successfully.Hope this will help!If any other questions, please get a hold of us via 2 easy ways below:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  39. Q Product broke - Repairs
    A Dear customer,Sorry about it, could you please contact us for help?1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.If for quality problem, no worries, we will send you replacement soon.Sincerely,Losei Tech(US)
  40. Q How do u activate siri through these headphones?
    A Dear customer,Thanks for your valued time on us.These Losei wireless earphones support voice assistant activating. You can do it by steps below: Quick-tap three times on L/R earbud to activate Voice Assistant.We attached a short video for your reference.Hope this will help!If any other questions, please get a hold of us via 2 easy ways below:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  41. Q How to pair Losei wireless ear buds with my iPhone 12?
    A Dear customer,Thanks for your valued time on us.Please try the following steps to pair the earbuds with your iPhone 12:1- Fully charge the headphones and charging case.2- Take out the twin headphones from the charging case, they will auto turn on and pair with each other.3- Activate the Bluetooth setting on your phone and search "Losei D65-R" to connect.Hope this will help!If any other questions, please get a hold of us via 2 easy ways below:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  42. Q What is in the box?
    A Dear customer,Thanks for your valued time on us.It will come with 1 piece of Type-C Cable, 1 piece of Charging Case, 1 pair of Wireless Earphones, 6 pairs of Spare Ear Tips and English User Manual.Hope this will help!If any other questions, please get a hold of us via 2 easy ways below:1. Email our after-sale team at: support@losei.store2. Reach out through Amazon Message.Sincerely,Losei Tech(US)
  43. Q Will these sync with my Apple Watch?
    A Yes
  44. Q Is it waterproof? what IPX?
    A IPX 5 great for sweat.

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